Refund policy

60-day money-back guarantee (first time purchases only)

At Lithe, your satisfaction is our top priority. That's why we offer a risk-free 60-day money-back guarantee on first-time purchases.

If you're not satisfied with your first purchase of any Lithe product, simply contact us at hello@staylithe.com within 60 days of delivery, and we'll refund you in full — no return required in most cases.

  • Applies only to first-time purchases of a specific product.
  • Limited to one refund per product type per customer.
  • Shipping, handling, and optional shipping protection fees are non-refundable.
  • If you choose to exchange your product, the money-back guarantee no longer applies.

Refunds for subscriptions & repeat orders

Subscription (autoship) orders and second or subsequent one-time purchases are not eligible for the 60-day money-back guarantee. Refund requests for these orders are eligible within 30 days of delivery under the following conditions:

  • Unopened items only.
  • Return shipping is the responsibility of the customer.
  • Shipping costs are non-refundable.

To request a refund, email hello@staylithe.com with your order details. Refunds will be processed upon receipt and inspection of the returned product.

Cancellation policy

  • Order cancellation window: If you need to cancel, please contact us as soon as possible. While we will make every effort to stop your order before it ships, we cannot guarantee cancellations once an order has been processed in our system.
  • Cancellation fee: A $2.00 restocking fee may apply to cover administrative costs.
  • Non-cancellable orders: Orders that have already been shipped cannot be cancelled.

Damaged or incorrect items

If you receive a damaged, defective, or incorrect product, please contact us immediately at hello@staylithe.com. You do not need to return the damaged item — we'll send a replacement at no cost.

Exchanges

To exchange an item, please return the original item in accordance with our refund policy. Once accepted, you may place a new order for the replacement item. Note that completing an exchange voids eligibility for the money-back guarantee on that product.

Shipping costs

  • Shipping costs are non-refundable.
  • If a return is approved for a multi-unit first-time order, Lithe may cover return shipping for unopened items.
  • For all other returns (including subscription and repeat orders), return shipping is the customer's responsibility.

Return instructions

To initiate a return:

  • Email us at hello@staylithe.com with your order number and reason for return.
  • We'll provide return instructions and, if applicable, a return shipping label.
  • Items must be sent to the address provided. Products returned without prior authorization may not be accepted.

Policy amendments

Lithe reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.

Acknowledgment of policy

By placing an order with Lithe, you acknowledge and agree to the terms outlined in this refund & return policy.

For all inquiries, contact us at hello@staylithe.com — staylithe.com